Neptune by Global Village - Visit our showroom in Kimmage and Powerscourt

Refunds & Returns Policy

Guarantee of Satisfaction

Global Village (Dublin) Ltd. offer a no quibble guarantee in regard to the quality of our products bought in store. To avail of this guarantee we must be advised of any dissatisfaction within 7 days of delivery.

We guarantee to replace defective items immediately with the same product or, at our discretion, an alternative product (of equal or greater value) and to your satisfaction. We must be informed within 7 days of delivery and the original products must be made available for return within a further 3 days.

To advise us of failure of our products, please Telephone 353 (0) 1 405 5035 or email You should quote your Order Number, your Name and the email address used to place the original order.

In the event of that a product is found to be defective we guarantee to replace the item with the same item or an item of (of equal or greater value) and to your satisfaction.

In the event that a product is returned as it is deemed to be not suitable by the customer, a 20% restocking charge and a collection charge will apply. An assembly/dis-assembly charge may also apply if appropriate.

Nothing contained herein will affect your statuary rights.

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